Cancellation Policy
- We reserve the right to cancel or release the reservation, should we not receive the payment guarantee for the pre-paid reservations at our Resort by either Visa / Master card (credit or debit card) / NEFT / RTGS / Net banking / Unified Payment Interface (UPI) through our official website.
- If the guest cancels their reservation prior to 7 days of scheduled check-in date, no cancellation charges will be levied, except for a 5% deduction as payment processing charge.
- Any cancellations made within 7 days of scheduled check-in date will incur a cancellation charge of 100% of total reservation amount.
- In case of no show with no communication about cancellation, full booking amount will be charged. Guaranteed reservation room will be held for the guest till next day check-in time of arrival date, after which it will be treated as no show booking.
- In case of dates change existing booking needs to be cancelled, as per our Cancellation Policy. Reservation of rooms on new dates will be subject to availability.
- For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Resort Management.
- Refunds for eligible cancellations will be returned to the same bank account that we have received the reservation payment from and the cancellation process may take upto 7-10 business working days from the date of cancellation.
Please note that these policies are in place to ensure fairness to all guests and to manage our booking availability effectively. We appreciate your understanding and cooperation.
If you have any questions or require further assistance, please feel free to contact us directly at royalredstone04@gmail.com.